Terms & Conditions

By accessing or using the Real Reviews by Real People platform, website, or any associated services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with any of these Terms, you must not use or access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. We reserve the right to change these Terms at any time, and your continued use of the Service following any such changes constitutes your agreement to the modified Terms.

Real Reviews by Real People provides a reputation management platform that enables businesses to collect, manage, monitor, and display customer reviews. Our services include but are not limited to:

• Review collection and solicitation tools via SMS, email, and other channels
• Review verification and authentication processes
• Review moderation and publishing controls
• Review widgets and embeddable displays for your website
• Reporting, analytics, and performance dashboards
• Negative review management and damage control tools
• Integration with third-party platforms including Google, Yelp, Facebook, and others
• AI-powered insights and response suggestions, powered by XMS Ai

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

To access certain features of the Service, you must create an account. When you register for an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account or any other security breach
• Take full responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, false, or misleading, or if you have violated any provision of these Terms.

You may not use another user's account without their express permission. Account credentials are non-transferable and may not be shared with third parties.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit unsolicited or unauthorized advertising or promotional material (spam)
• To impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• To attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service
• To use any robot, spider, scraper, or other automated means to access the Service
• To introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful
• To use the Service to solicit, collect, or store personal data about other users without their consent

Our platform is built on the foundation of authentic, real reviews from real customers. All reviews collected and published through our Service must adhere to the following guidelines:

• Reviews must reflect genuine experiences of actual customers
• Reviews must not contain false, misleading, or defamatory statements
• Reviews must not include personally identifiable information of third parties without consent
• Reviews must not contain profanity, hate speech, or discriminatory content
• Reviews must not violate any applicable consumer protection laws or FTC disclosure guidelines

Strictly Prohibited: The solicitation, purchase, fabrication, or incentivization of fake reviews is absolutely prohibited and constitutes a material breach of these Terms. This includes offering discounts, gifts, or other compensation in exchange for positive reviews where such compensation is not clearly disclosed.

We reserve the right to remove any review content that violates these guidelines at our sole discretion. You are solely responsible for the reviews collected and published through your account.

Certain features of the Service are provided on a subscription basis. By subscribing to a paid plan, you agree to the following:

• Billing Cycle: Subscriptions are billed on a monthly basis unless otherwise specified in your plan agreement.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• Payment Method: You authorize us to charge your designated payment method for all fees associated with your subscription.
• Price Changes: We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice of any price increase.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused portions of a billing period.
• Free Trial: If you are using a free trial, your subscription will automatically begin at the end of the trial period unless you cancel beforehand.
• Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

Failure to maintain a valid payment method or failure to pay any amounts due may result in suspension or termination of your account.

The Service and its original content, features, and functionality are and will remain the exclusive property of Real Reviews by Real People and XMS Ai / Xperience Marketing Solutions. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

Your Content: You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display such content solely for the purpose of providing and improving the Service.

Feedback: Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without any obligation to compensate you or maintain confidentiality.

You represent and warrant that you own or have the necessary rights to all User Content you submit, and that your User Content does not infringe any third-party intellectual property rights.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

You agree that by using the Service, you consent to the collection and use of information as described in our Privacy Policy. You are responsible for ensuring that any personal data you submit about third parties (such as your customers) is collected and transferred in compliance with applicable data protection laws.

Data Security: We implement commercially reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service will meet your specific requirements or expectations

We are not responsible for the conduct of any third-party review platforms (such as Google, Yelp, or Facebook) and do not guarantee any specific outcomes in terms of review volume, rating improvements, or search ranking changes.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REAL REVIEWS BY REAL PEOPLE, XMS AI, XPERIENCE MARKETING SOLUTIONS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Costs of substitute goods or services
• Any damages resulting from unauthorized access to or alteration of your data
• Any damages resulting from any third-party conduct or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account data after a reasonable grace period
• Any provisions of these Terms that by their nature should survive termination will survive

You may terminate your account at any time by contacting us or using the account cancellation feature within the platform. Upon voluntary cancellation, your account will remain active until the end of the current billing period.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Service shall be resolved exclusively through binding arbitration in accordance with the American Arbitration Association's rules, with proceedings conducted in Florida. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration.

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date at the top of this document. For significant changes, we may also provide notice via email or a prominent notice within the Service.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account.

We encourage you to review these Terms periodically to stay informed of any updates.

If you have any questions about these Terms and Conditions, please contact us: